Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Canada Post, Standard Shipping – CTEC Reduce Rate, EXPRESS Shipping – CTEC Reduced Rate.

How long will delivery take?

Canada Post Standard delivery times.

How secure is shopping in the Online Shop? Is my data protected?

Shopping in the Online Shop is secure and data is protected through the following:

  • SSL certificates, which protect customer data such as addresses and phone numbers.
  • Backups, so that if anything does go wrong, you can restore your site in full.
  • Attack monitoring and prevention, so that you’ll know instantly if malware is found in your files or database.
  • A server firewall, which prevents hackers from accessing your files.
  • 24/7 access to support, just in case you need it.
  • Up-to-date server softwarelike PHP and MYSQL.
What exactly happens after ordering?

Once an order is placed with an online marketplace, its system checks the customer’s delivery pin code and the order is directed to a warehouse that has the product in stock and is closest to that location.

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